Services

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 - PLEASE CHECK YOUR DOCUMENTS AND INVOICE

We will send you your proposed itinerary. Please check your documents when you receive them.  You agree to review your itinerary and other travel documents for accuracy and to inform us promptly of any issues. The names on your documents must match your government-issued ID.  Call us if you have any questions.

-  AGENT FOR SUPPLIERS

Africa Travel Experts Inc. (“we” or “us”) act as sales agents for any hotel, car-rental company, tour operator, safari company, or other service provider named in your itinerary or confirmation (“Suppliers”).  We are not responsible for the acts or omissions of the Suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. You acknowledge that your travel plans may be interrupted or cancelled by the Supplier, a government entity, or other third party over which we have no control. You further acknowledge that the Supplier's own cancellation, rebooking and refund policies, subject to any applicable law that is now or may later be in effect, will govern your rights and remedies, including your right to receive a refund. We have no special knowledge regarding the financial condition of the Suppliers and no liability for recommending a trip credit in lieu of a refund.

-  RISKS OF TRAVEL

We assume no responsibility for and shall not be liable for the acts or omissions on the part of any other party not under our control or any unsafe conditions, terrorism, health hazards including pandemics, illness, weather hazards, or the suitability for a disabled person of any portion of any trip. We have no special knowledge of dangers during travel or at destinations. For information related to such dangers, we recommend going to the State Department travel website at www.travel.state.gov,  click on "Find International travel Information” then click on "Country Information", and  fill in the name of the destination country. For medical and health information, we recommend going to the Centers for Disease Control website at www.cdc.gov/travel, then click on “Destinations” and scroll to the name of the destination country.

It is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. Failure to meet the requirements and/or restrictions puts you at risk for fines, quarantine or deportation at your expense. 

-  PASSPORTS AND VISAS

You must have a passport to travel to another country. International destinations may have additional requirements such as a visa that you must obtain prior to departure. If you are a non­-US citizen, different immigration requirements apply. You are responsible for contacting consulate(s) required. Without proper identification, or passport and necessary visas, you will not be permitted to depart. Call us if you need assistance with passports or visas.

You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination and your connecting points, and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination. Many countries require your passport to be valid for six months or more after your date of entry. Some countries will not admit persons convicted of a crime. Some countries require both parents’ consent for minors to travel.

-  PRICE DROPS

If a Supplier drops the price of a trip after booking, we will try to assist you with rebooking if the Supplier allows it, and a fee may apply. We do not guarantee any refunds or successful rebooking.

-  CHANGES BY YOU

If you request to change your tour dates or alter your itinerary after we confirm your booking, we will do our best to accommodate your request. If we can make such changes, a change fee may be applied. The type and scope of change dictates the amount of the change fee and such fees can be substantial. Our outside suppliers, including hotels, often impose additional fees or penalties for changes and cancellations.

-  CANCELLATIONS BY YOU AND REFUNDS

We reserve the right to charge processing fees in the event of refunds and cancellations and other services. If you are holding guaranteed hotel or car reservations you wish to cancel, you must contact the vendor directly adhering to their cancellation policy. We are not responsible to pay you for any loss you incur due to your failure to travel or your failure to follow the change or cancel policies of any travel vendor. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. 

-  CHANGES EN ROUTE

No refunds will be provided for any unused portion of a tour once the tour begins, including if you leave a tour for any reason, miss the tour’s departure date, or have to be removed from a tour. There are no exceptions to this cancellation and refund policy, including for reasons related to weather, civil strife, personal, family or medical emergencies or any other circumstances beyond our control. For this reason, we highly recommend that you purchase trip cancellation and interruption insurance.

-  CANCELLATION BY SUPPLIER

If a Supplier cancels its travel services, where you are not at fault and have not canceled, we will immediately look for appropriate Supplier replacement providing comparable level of service to the one originally booked and we will promptly inform you about such a change. You agree to promptly review the itinerary, and all sums paid to us for our will not be refunded, unless you advise us that you do not wish to accept a proposed supplier, in which case we will refund the fees for our services.  

-  PAYMENTS

All payments for our services may be made by check or credit card prior to commencement of travel, by the date indicated on your invoice. Prices are in US dollars, and all payments must be made in US dollars. If you pay by check, your reservation will be considered provisional until the check has cleared the bank. Returned checks will incur a returned check fee.

Payments to Suppliers may need to be made in a local currency and current exchange rates will apply. You are responsible for making all payments to Suppliers according to your itinerary.

If the payment for our services is not received by the final payment due date indicated on the invoice, we reserve the right to treat the reservation as cancelled and we will not proceed with making necessary arrangements.